Töihin Santanderille

Do you enjoy working with data, have an analytical mindset and are interested in collaborating in an international team towards excellence in risk reporting using IFRS9 (loan losses), this job is a must see!

The Risk Management Information analyst is a role in the Enterprise Risk Management department. You will be working in a vital area of Santander´s risk strategy where your daily job will involve collaboration across the different departments inside Risk as well as with other functions outside Risk, such as Finance, Collections, IT and HQ (among others).

You will be part of a friendly, collaborative and supportive team where your area of responsibility will include extracting and working with data, analysing, and reporting: month close, consolidation, budgeting and forecasting across the Nordic countries.

Data will be a key part of your work as it is an essential part of all risk processes to identify, measure and mitigate risks inherent to our core business activities.

Main activities

• Ownership and delivery of Nordic risk reporting, analytics and consolidation: period closing, forecasting and budgeting processes (monthly, quarterly, annually).
• Data analytics and use of BI tools for reporting automation.
• Preparation and performance of ad hoc analysis for reporting to relevant stakeholders, including management, HQ and auditors.
• Developing common, documented, best practice ways of working for closing and forecasting processes.
• Solving delivery and sourcing challenges in a common way and working with teams to build on the future common data infrastructure.
• Working together with Risk and Business Units regarding IFRS9 loan losses and ad hoc projects.

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As a Full-Stack Developer, you will focus on execution and value delivery!

Close collaboration with team colleagues and domain experts helps you deliver quality code on one of the key products in the Danish Auto business. You are expected to be self-driven, offering critical thinking and constructive feedback, allowing you to support and drive the full product development lifecycle (identify, refine, implement, deploy, maintain).

In the team you will be working with the Technical Product Owner, an experienced and like-minded Senior Developer and Domain Experts on a daily basis, to provide for the full autonomy and mandate to execute on the product requirements.
The team has a pragmatic approach to agile ways of working, keeping bureaucracy and politics to a minimum, in order to focus on delivering value through quality code.

Being part of the Auto BAU team, means joining an organization of around 30 people with the full skillset to build, ship and maintain our Auto products across the Nordic region.

Each country works in close collaboration with local-based Change Managers to always push for the most valuable thing we can deliver. Our products make a difference and your work has value!

Your tasks:

• Understand and challenge the architecture of the product
• Analyse and identify requirements
• Coding
• Unit testing
• Refinement planning
• Maintenance software, tools and processes
• Code reviews
• Deployment pipeline ownership

Qualifications:

• .NET framework/ .NET Core
• WebAPI, WCF and RESTful services
• Javascript frameworks (Knockout)
• MVC
• Entity Framework
• Git, Azure DevOps, IIS hosting, OAuth 2.0 (Curity), SonarQube and more

Personal characteristics:

• Self-driven and proactive
• Responsible and qualify-focused
• Open-minded and constructive
• Driven by delivering value
• Good communicator

Experience:

The right candidate will display relevant experience in:

• Software development, preferably competent in the full stack – must have.
• Financial industry/fintech with an applicable mathematical approach to the complex calculations involved – very nice to have.
• DevOps familiarity – build and maintain deployment pipelines, containerization and server configuration – nice to have.We offer:

We offer:

• An opportunity to work in a large, high-performing international company, in a dynamic environment that is constantly changing
• A corporate culture that is professional and dynamic, yet informal. Bureaucracy is kept to a minimum, as we expect our skilled employees to make long lasting and impactful decisions to shape our future
• Highly competent, dedicated, and friendly co-workers with strong collaboration across the Nordics****

Are you interested?

If you have the right profile, will and enthusiasm, please send your application and CV via the link. The job is to be filled as soon as possible, so we therefore encourage you to send your application as soon as possible and no later than 4.6.2023.

You are welcome to contact Jesper Vehn Munk on +4530494600, if you have any questions about the position.

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As Head of Customer Service, you are given the managerial responsibility of several teams across the Nordics (directly or through team leaders) who’s primary task is to ensure flawless execution of administrative tasks in the day-to-day operations og Customer Service.

Furthermore, you will be responsibility for ensuring best possible customer satisfaction/centricity. Also seeking best possible alignment and collaboration with internal and external partners is a key objective to achieve the before mentioned.

On a continuous and recurring basis ensure that tasks are executed efficiently, standardized, and harmonized. You shall contribute making sure that Customer Service and adhering processes are maintained/optimized by introducing/using the possibilities that technologies or new ways of working offers.

From strategical point of view, it is your responsibility that the department at any time is fully aligned/tuned in on the strategy given by the Bank and that employees understand how and when to contribute best possible. Furthermore, you are to set relevant objectives and goals that are ambitious and at any time supporting the overall strategy.

It is also a must that both competencies and knowledge across teams are maintained to ensure best possible outcome. You are also responsible for that employee satisfaction and motivation is maintained and kept at a high ambition level.

As member of Operations Management Team it is anticipated that your contribution makes a difference and that you at any time takes an active role.

Your tasks will include, but not be limited to the following:

• Identification and support for the implementation of market best practices
• Design and maintain a customer and partner centric, efficient and Nordic Operations organization
• Ensure continuous assessment of FTE, costs, volumes, activity levels and capacity
• Drive efficient and economic use of improvements methodologies, to improve quality, reduce costs, generate profit through sales of products and make the organization flexible to volume changes
• Ensure that given service levels and customer satisfaction are meet
• Drive efficiencies through data and insight
• Ensure that competencies in the teams are maintained and necessary actions taken (training etc.)
• Identify and support implementation of internal and external best practices in customer service
• Ensure that test resources are available when needed
• Ensure constant collaboration within your team, internal and external key stakeholders through strong operations models
• Ensure risk management and internal control hereunder metrics implementation, monitoring and follow up to control risk and reduce incidents
• Implement agreed methodologies, policies and procedures, as well as ensuring compliance with regulatory requirements
• Report complaints and incidents management including ensuring continuous improvement through learning Monitor & Managing Customer Service In daily Operations

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We are looking for a Fraud Prevention Specialist in the Due diligence, Fraud & Complaints Team

Your tasks and areas of responsibility and deliveries on a Nordic level:

• Take insights and inputs from Investigations Fraud prevention
• Explore new ways of preventing Fraud
• Create and manage Fraud prevention rules and models
• Bank Projects – set requirements etc.
• Provide SME support on Fraud related matters
• Conduct research to analyze customer behaviors and preferences
• Create a single holistic view of our customers highlighting the risks they pose to the bank
• Leverage customer data and behaviors to enhance risk segmentation and profiling
• Analyze and create reports sharing customer insights and future perspectives with recommendations for future actions
• Work with the Nordic Fraud teams and 2LoD Risk to accurately identify our Fraud risks
• Provide the Financial Crime GRC Specialist with insights into key figures (e.g., Fraud Losses) and their implications for the wider organization
• Communicate to the organization the risk it faces and how we are proactively preventing Fraud through reporting to Local, Nordic, and Global stakeholders
• Actively monitor and ensure delivery of relevant KPIs and present to(in Fraud forums internal and external
• Set up monitoring reports and dashboard-based data
• Ensure right quality and execution of Internal Audit recommendations
• Execute/support training and knowledge sharing in team and across Operations to ensure correct behavior ref. Fraud trends and Fraud prevention

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As Team Leader for Customer Service, you will be managing customer service for Auto, Sales finance, Consumer Loan, Credit Cards & Deposit – that include daily operations and workforce. You will be responsible for maintaining good customer service and prioritizing daily work task´s based on volumes and resources efficiently.

In addition to maintaining customer service communication, you as a leader is also responsible for good communication between internal stakeholders such as other Operations teams, AP/AR, IT, Collections and other departments in Santander.

Ensuring an effective and collaborative communication between Commercial, Risk and other stakeholders in order to share insights and developing the product portfolio together is important.

Seeking and executing process improvements and development, create drivers and incentives within the team.

To succeed in this role, you must be part of and actively work for a stronger Nordic organization and build relationships with various stakeholders.

Your tasks will include, but not be limited to the following:

• Monitor & Managing Customer Service In daily Operations
• Managing workforce to handle inbound inquiries via phone, e-mail, chat
• Responsible for in inbound Insurance and cross sales
• Responsible for back-office related tasks
• Participating into service channel development
• Improving the customer service processes
• Manage Daily issues and ensure operations run smoothly
• Responsibility for the employees; Monitoring the performance and managing development
• Managing & Coaching the Team
• Service quality follow-up; Listening to calls, Complaint handling and checking written communication
• Ensure IDD call listening & reporting
• Ensure ICM control and evidence control upload
• Providing support and presence for the team daily
• Providing resources and supporting related Test & Projects
• Ensure right staffing & ongoing recruitment (to reach FTE Target)
• Ensure the team continuously makes RPA & simplifications hours
• Salary reporting
• Analyze & improve Reporting
• Create status Monthly reporting and updates
• Ensure to update & Improve Sandrine Chatbot (Analyze conversation)

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We are looking for an IT Security Specialist for Salesforce

In this role, you will be part of our development teams, being responsible for the process of integrating secure development best practices and methodologies into development processes (SecDevOps). You will have the ownership and responsibility to ensure that all development and releases are conducted and documented following established Cyber Security procedures, so that risks are identified and mitigated, and the platform stay security compliant. You will improve our development quality by catering for the security aspects early into development life cycle.

Your tasks are among others:

• Implement security culture to development processes.
• Drive security related topics in the development of the platform.
• Ensure that we comply to all required security policies having impact on development processes.
• Ownership and responsibility from a security perspective in relations to the Salesforce platform.
• Implement and enhance needed tooling around security measures for development.
• Own data classification and use of PII marking of fields.
• Use of field encryption in relation to classification.
• Drive security in discussions related to setup of roles, permissions, sharing, and visibility.
• Own and ensure that we have processes and procedures for deployment and release from Cyber Security perspective.
• Own current state of security related documentation

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