Töihin Santanderille
Mitä jos tulisit töihin meille?
Avoimet työpaikat
Customer Service Specialist
Oletko positiivinen ja energinen tiimipelaaja? Nautitko ihmisten
auttamisesta ja vauhdikkaasta työympäristöstä?
Jos vastasit kyllä, voit olla hakemamme Customer Service Specialist.
Santanderin asiakaspalvelussa autat asiakkaitamme rahoituspalveluidemme
parissa puhelimitse, sähköpostilla sekä verkkopalvelussa. Olet oma-aloitteinen
ja tehokas tiimipelaaja, joka pystyy tekemään myös itsenäisiä päätöksiä.
Sinulla on hyvät asiakaspalvelutaidot ja halu ylittää asiakkaiden odotukset.
Osaat kuunnella asiakasta ja tarjota hänelle aina parhaiten sopivan ratkaisun.
Ymmärrät myynnin merkityksen asiakaspalvelussa ja sitoudut yhteisiin
tavoitteisiin. Sopeudut nopeasti muuttuviin tilanteisiin, etkä pelkää
rutiineja. Haluat osaltasi vahvistaa yrityskulttuuriamme, jonka ydin on
yksilöllinen ja reilu asiakaspalvelu. Aikaisempi kokemus
asiakaspalvelutehtävistä katsotaan eduksesi.
Meillä pääset kehittymään asiakaspalvelun ammattilaisena
innostavassa ja kansainvälisessä ympäristössä. Monipuolisessa tehtävässä pääset
näyttämään taitosi ja haastamaan itseäsi. Meillä on positiivinen tekemisen
meininki ilman turhaa pönötystä ja teemme töitä unohtamatta pilkettä
silmäkulmassa. Palkkaus on Rahoitusalan työehtosopimuksen mukainen ja tehtävä
vakituinen.
Lisätietoja tehtävästä antaa Otto Peltonen. Tehtävä alkaa heti sopivien henkilöiden
löydyttyä, ja käymme hakemuksia läpi jo hakuaikana. Toimithan siis nopeasti.
Collection Spesialist
Vi søker en serviceinnstilt medarbeider til en spennende, utfordrende og viktig funksjon i vår norske inkasso avdeling, lokalisert på Lysaker.
Collection spesialisten håndterer henvendelser om Leasing og alle typer lån med og uten sikkerhet, når kunden har misligholdt avtalen med banken. Hovedfokus er å veilede våre kunder og støtte våre samarbeidende inkassoselskaper og auksjonshus. Spesialisten yter hjelp og støtte til bankens kunder og stakeholders på tvers av avdelinger. Viktige oppgaver er:
- Klargjøre saker for oversendelse til inkasso samt sikre effektiv kommunikasjon med våre samarbeidspartnere (inkassoselskaper, auksjonshus etc)
-
Administrere sikring av kjøretøy og andre sikkerheter samt svare på forespørsler rundt dette
-
Håndtere søknader i forbindelse med:
- Betalingsutsettelser
- Refinansiering
- Frivillige- og tvungne gjeldsordninger
- Oppfølging av konkurs og dødsbo
- Besvare henvendelser fra kunder, bilforhandlere, inkassobyrå, auksjonshus i alle kanaler
- Tett samarbeid med vår Legal avdeling knyttet til vurdering av tvister / stevning etc.
Vi jobber kontinuering med optimalisering av prosesser gjennom å identifisere og spesifisere nødvendig systemfunksjonalitet. I den forbindelse må du gjerne ha både teknisk system interesse og se på Robotics utvikling som et spennende arbeidsfelt. Du også ha som oppgave å gjennomgå manuelle arbeidsprosesser og kartlegge hvorvidt disse har potensiale for automatisering i samarbeid med bankens Robotic Process Automation team og Collection sin Nordic Process Specialist.
Mye av arbeidet er organisert i 2 mindre team hvor vi bytter på å utføre avdelingens ulike oppgaver. Som Collection Specialist jobber du selvstendig, og det er en fordel med kjennskap til bankens kjernesystemer CoreView og Way4. Collection spesialisten jobber tett sammen med avdelingsleder og øvrige kollegaer i Collection området.
Kundekonsulent (23%)
Har du lyst til å jobbe innen salg i Santander Consumer Bank?
Vi ser etter en person til å jobbe i studenterteamet som kundekonsulent hos oss
Hovedoppgaver
- Besvare innkommende henvendelser via telefon og chat.
- Behandle skriftlig korrespondanse av e-post.
- Salg av bankens produkter.
- Jobbe aktivt for å oppnå individuelle mål, samt bidra til at avdelingen oppnår felles måltall.
- Bidra til vinnerkultur i teamet.
- Overholde bransjens lover, samt bankens interne rutiner og etiske.
Data Quality Analyst
As a Data Quality Analyst you will support the Bank in fulfilling their Data Governance and Privacy related responsibilities (Data Quality, Data Flow, Data Dictionary, Tracebility etc.) and contribute to defining Bank level framework for Data Quality and Governance. You perform Training & Awareness activities for Data Governance and Privacy Office. You contribute assigned projects in order to enable a sound Data Governance mindset from the startup phase to avoid late interventions causing unforeseen delays and increased costs, be a super user in relevant tools and contribute as a member of the CDO function.
Areas of responsibility:
Data Governance
- Work with the CDO team to efficiently implement the corporate data governance framework
- Define and manage efficient process for an adaptive data governance (risk vs value) in a distributed data & analytics organization
- Work with data owners and stewards in defining and maintaining a complete business glossary and data catalog
Data Quality
- Establish technology, framework and best practices for efficient monitoring of data quality
- Implement data quality indicators
- Implement data quality controls that fall outside the CDO team scope but still are deemed necessary
Compliance
- Work with relevant stakeholders to interpret legal and compliance requirements to data management (e.g. GDPR, AML, SOX)
- Work with data architects and other relevant team members to ensure that these requirements are implemented in both solutions and process
- Create and maintain required documentation for auditors and regulators
Data Security
- Work with the security team, data architects and data platform specialists to ensure good security of the data platform
- Work with relevant stakeholders to define efficient and reliable access management
- Work with relevant stakeholders to maintain complete data classification
Training
- Train relevant stakeholders in data governance technologies and process
Technology
- Implement necessary functionality in the selected data governance tools to support data stewardship, data quality, monitoring etc.
Competencies & skills:
- Strong communication, facilitation and change management skills
- Solid business and process understanding
- Understanding of risk management processes and controls
- Good understanding of data governance, compliance and regulations in banking
- Good understanding of data security and access management
- Good understanding of data warehouse and data management
- Good data technical insight
Personal characteristics:
- Engaged, proactive, self-driven and service orientated
- Curious and willing to learn
- Strong analytical and problem-solving skills
- Great team player with a positive attitude and communicator
- Thrives in a dynamic and changing environment
- Organized, structured, result oriented
- Interest for data governance, privacy and data protection issues
- Highly collaborative & service-oriented mindset
- Goal oriented and strategic
- Ability to quickly & proactively adapt and respond to changing environments
- Business savvy
Experience & education:
Following experiences is an advantage, but not a requirement:
- Experience with data quality indicators and data quality controls
- Experience with administrating and implementing governance in a data & analytics platform
- Experience with technology within the data & analytics domain
- Experience with data security and access management
- Experience from working with compliance/regulatory issues
- Experience with Data Governance processes
- Experience with data integration
- University degree (Bachelor, Master) within relevant field (technology, business, law etc.) is an advantage, but not a requirement.
Are you interested?
If you have the right profile, will and enthusiasm, please send your application and CV via the link. The job is to be filled as soon as possible, so we therefore encourage you to send your application as soon as possible and no later than April 7th.
You are welcome to contact Terje Sikveland, +4745269560, if you have any questions about the position.
Har du lyst til at tale med kunder?
... så har vi netop slået dørene op for en ny mulighed, hvor vi søger en ny kollega. Bliv en del af et team fuld af energi, grin og samarbejde.
Din hverdag i Origination Unsecured
Når du møder ind på din første dag i Origination Unsecured, får du en varm velkomst af dine 7 kolleger, som har glædet sig til at få dig med på holdet. Sammen har vi ansvaret for at besvare opkald og mails, når der skal lånes til private på de forskellige produkter, vi har. Og så er der altid en munter tone i luften.
Lav kreditvurderingen, og tag snakken med kunden
Som Sales Consultant får du ansvaret for at lave kreditvurderingerne, når kunden ønsker at låne til en drøm, de har. Denne drøm kan også være igennem en forhandler/butik, vi har samarbejde med. Det betyder, at du også får kontakt med forhandlere – både på telefon og mail. Det bliver bl.a. din opgave at:
- 90% af hverdagen består af at svare på opkald fra vores kunder/forhandlere
- Foretage kreditvurderinger af ansøgninger på alle produkter i teamet
- Servicering af forespørgsler fra private kunder og forhandlere på igangværende ansøgninger, både telefonisk og skriftligt
- Deltage i afdelingens ad-hoc-opgaver
- Skiftende arbejdstider i tidsrummet hverdage fra kl. 8-20, lørdag fra kl.10-18 eller søndag fra kl.9-17. På nuværende tidspunkt ca. 1 aftenvagt pr. uge og 1-2 weekendvagter pr. måned
Dine kvalifikationer
Faglige:
- Har erfaring med at servicere kunder via telefon og mail
- Erfaring med kreditvurderinger
- Er drevet og motiveret af at give en fantastisk service og overholde deadlines
- Trives med forandringer, et højt tempo og har et personligt overskud til at gå forrest
- Du er proaktiv og er god til at se mulige forbedringer i processer
Personlige:
- Gode kommunikative egenskaber der er loyalitetsskabende overfor kunder/partnere
- Du er teamplayer og deltager aktivt gennem dit engagement og store drive
- Er konkurrenceminded og motiveres af nå dine egne og virksomhedens mål
- Du er struktureret og god til at skabe overblik samtidig med, at du har flere bolde i luften
Hvad tilbyder vi?
Vi tilbyder dig en stilling i et spændende og udfordrende miljø med gode kolleger og ordnede arbejdsforhold, hvor du samtidig har stor mulighed for at præge din egen hverdag. Jobbet giver mulighed for faglig og personlig udvikling, hvor din indsats har stor betydning for virksomhedens resultat. Ydermere tilbydes der pensionsordning, sundhedssikring, tandlægeforsikring og et godt introduktionsforløb.
Interesseret?
Du søger jobbet ved at sende din ansøgning og dit CV via nedenstående link. Vi holder samtaler løbende, så søg snarest muligt. Alle ansøgninger behandles fortroligt.
Vi glæder os til at høre fra dig.
Har du spørgsmål til jobbet er du velkommen til at kontakte teamleder for Origination Unsecured på tlf. 60376804
Back office Specialist – 6 mnd Vikariat
Backoffice and Disbursement Unsecureder er en avdeling under Back Office & Disbursment.
Avdelingen har ansvaret for administrative oppgaver på hele produktspekteret. Oppgavene i avdelingen består blant annet av utvikling av prosesser og rutiner, bistå ved testing og videreutvikling av systemer, kostnadsoppfølging, Nordisk fakturering, Nordisk renteregulering samt diverse rapportering og oppfølging mot både interne og eksterne samarbeidspartnere.
Hovedoppgave og Ansvar
Som Back office Sepcialist vil oppgavene dine omfatte, men ikke være begrenset til, følgende:
- Bidra til videreutvikling og testing av våre systemer i nært samarbeid med It og eksterne leverandører.
- Optimalisering av prosesser og rutiner
- Oppfølging av eksterne samarbeidspartnere
- Renteregulering av portefølje, Nibor, normrente og kampanjekontrakter
- SOX-kontroller – oppfølging og verifisering
- Prosjekt aktiviteter
- Overholde bransjens lover, samt bankens interne rutiner og etiske retningslinjer
- Ansvaret for oppfølging av all fakturering i Norden
- Kostnadsoppfølging for Back office
- Nordisk governance på Fasilities området
Arbeidsoppgaver kan variere utfra avdelingens behov
QA Automation Engineer
The QA Automation Engineer fulfills a vital role in Santander’s Nordic Auto product portfolio: build, maintain and evolve the automated test framework, reduce time-to-production and increase quality of our deliveries.
As a member of the Auto BAU (Business As Usual) team, you work with the market-leading auto dealer platforms and systems for Denmark and Sweden. Multiple teams work in an agile environment, delivering code to production multiple times per week. Ensuring a stable, performant and correct automated test suite will greatly boost the confidence with which we deliver a quality product.
Close collaboration with developers, product owners and commercial stakeholders is a key part of the job, as a thorough understanding of products, flows and challenges are all required to best utilize your sharp QA mindset. You will need to display strong skills in building and maintaining an automated test suite from scratch. We use Playwright, Cypress and Selenium elsewhere in the organization and you will have direct access to learn from past experiences in Santander.
The team already employs 2 manual QA’s, with whom you will be collaborating both to support the manual testing required and to learn the critical flows of our systems, that will benefit from automation. You will take part in the manual testing too when pressed timelines demand it, but always with an eye on the possibilities for future automation.
Responsibilities:
Developing and maintaining automated test suites:
- Owning the technical implementation of the automated tests (end-to-end, integration, regression), the QA Engineer stays updated on product releases to always support proper test coverage and automation where applicable.
- Integrating automated tests to the existing CI/CD environment (Azure DevOps), ensuring tests are performed effectively, efficiently and in a reliable manner.
Manual testing of new product flows and components:
- The QA Engineer plays an important role in covering manual testing on new or significantly changed components or workflows, until such parts can be covered by adequate automation.
Drive Quality as a mindset:
- Be the voice of Quality from Refinement to release, guiding and assisting developers in thinking testable flows and components.
- Be an integrated part of the development teams, to stay closely connected and gain the mutual benefits of coupling development with testing.
Competencies & skills:
- Proficient in automated testing frameworks – Playwright, Cypress, Selenium and the likes
- Strong coding skills for writing and maintaining automated tests – develop and maintain the regression test suite
- Strong in CI/CD configuration for test automation integration to pipelines
- Business acumen to understand the application flows and our product offerings
- Design of test cases and acceptance criteria at all levels of work items (Epic, Feature, User Story, Regression, etc.)
- Well-rounded technical understanding to help investigate and understand root causes of production issues (investigate using SQL, Postman and monitoring tools, among other things)
Personal characteristics:
- Result-driven – your work is very tangible and both qualitatively and quantitatively measurable
- Solution oriented – think value and correctness before perfection
- Structured and driven to handle multiple responsibilities and projects at the same time
- Team player with good interpersonal skills – engaging in strong working relationships is key to your contribution and success
- Analytical mindset to help bring out the non-obvious challenges and solutions
Education & experience:
- Minimun 3 years hands-on with building and maintaining automated regression test suites
- Minimum 5 years working in QA
- Experience working with Azure DevOps CI/CD
- Computer Science, Bachelor’s Degree or above in relevant field
- ISTQB or similar certification nice-to-have, but not required
- In general, experience outweighs education, but we do wish for you to document a solid and relevant background
We offer:
- Working in an international company that delivers great results, has high ambitions and is developing into the future
- A working culture that is informal, but at the same time professional and dynamic, with the opportunity to make an impact
- Highly competent, dedicated, and friendly co-workers with strong collaboration across the Nordics
Are you interested?
If you have the right profile, will and enthusiasm, please send your application and CV via the link. The job is to be filled as soon as possible, so we therefore encourage you to send your application as soon as possible and no later than April 7th. You are welcome to contact Jesper Vehn (jesper.vehn.munk@santanderconsumer.dk), if you have any questions about the position.
Sales Finance Support Specialist - temporary position
We have an interesting full time temporary position – could you be the one we are looking for?
Sales Finance Key accounts are merchants that are typically smaller chains to single merchants. This cluster and group contribute for a large and important share of Santander NBV. In order to successfully operate, manage and to serve this group, we need to develop efficient way of working including high degree of harmonization and automation/digitalization with more standardized products and services offered to the market. At the same time, the key will be to get the merchant to perceive us as local and close to their business. This can be done by industry segmentation with standardized industry specific campaigns to boost at sales peaks etc. Summarized, the key in this part will be to operate with a very high degree of Sales Force Effectiveness and to balance that with a competitive merchant satisfaction.
The most important thing is to get the right person with mindset that drives things forward and also want to continue within sales.
Main task and responsibilities
As Sales Finance Support Specialist you are responsible for supporting the SF organization mainly the Key Account Managers with primarily administrative tasks e.g. contract management, pricing administration, Competition input, campaigning both for new and current partners.
The tasks will include, but not be limited to the following:
-
Overview of system set-up for SF merchants
-
Managing merchant contracts
-
Bonus and commission overview
-
Responsible for onboarding of new merchants
-
Campaign management
-
Store training
-
Coaching, goal setting and monitoring of stores
-
Sales competitions
-
Support in making of analysis and presentations
-
Project participation
Personal Characteristics
-
High energy and drive, strong ability to deliver on goals
-
Customer and sales oriented – strong and passionate interest for business and selling
-
Strong problem solver, Sees opportunities
-
Cross-functional team player. Building relationships, influencing, integrating and co-operating
-
Result oriented and structured
-
Ability to execute also under pressure
Competencies and Skills
-
Strong administrative strength
-
Local system knowledge
-
Project leader skills
-
Able to handle separate tasks simultaneously
-
Analytical and financial background
-
Overall business and product understanding (Incl portfolio dynamics and pricing)
-
Strong oral and written communication skills, both Swedish and English
-
Strong skills in MS Excel and PowerPoint
We offer
-
A full time (100 %) temporary position from mid May 2024 to end September 2024
-
An opportunity to work in a large, high-performing international company, in a dynamic environment that is constantly changing
-
A corporate culture that is professional and dynamic, yet informal. Bureaucracy is kept to a minimum, as we expect our skilled employees to make long lasting and impactful decisions to shape our future
-
Highly competent, dedicated, and friendly co-workers with strong collaboration across the Nordics
This position is located in Helsinki.
Interested?
If you have the right profile and enthusiasm, please submit your application and CV as soon as possible. Applications are considered on an ongoing basis.
If any questions feel free to contact Head of Checkout Lending Nordics – New Business, Thomas Lindby.
Avoin hakemus
Voit jättää meille avoimen hakemuksen. Olemme sinuun yhteydessä, mikäli meillä aukeaa osaamistasi vastaava tehtävä.
Santander työnantajana
Olemme kuin perheyritys. Meillä on ketterä organisaatio, jossa päätöksiä tehdään ripeästi ja eletään tilanteen mukaan. Matala hierarkia varmistaa sen, että jokaisella on mahdollisuus saada äänensä kuuluviin ja apua tarvittaessa. Joustavassa organisaatiossamme tehtävät ovat monipuolisia, ja sisäinen liikkuvuus on vilkasta.
Uudelle työntekijälle nimetään aina perehdyttäjä, joka auttaa häntä pääsemään nopeasti sisään Santanderin maailmaan. Järjestämme työntekijöille mahdollisuuksia tutustua myös toisten osastojen tehtäviin. Panostamme jatkuvasti esimiestyön kehittämiseen. Vaikka tavoitteet ovat kovat, toimistossamme nauru raikaa ja ilmapiiri on kannustava. Lue lisää meistä.
Tervetuloa iloiseen joukkoomme!
Rekrytointiprosessimme
Lähetettyäsi meille hakemuksen, saat sähköpostiisi vahvistusviestin hakemuksen perille saapumisesta. Tarkistathan siis hakulomaketta täyttäessäsi, että sähköpostiosoitteesi on oikein. Olemme kaikkiin hakijoihin yhteydessä rekrytointiprosessin edetessä joko puhelimitse tai sähköpostitse.
Tehtävään sopivimmat hakijat kutsutaan haastatteluun yleensä kahden viikon sisällä hakuajan päättymisestä. Haastattelu kestää noin tunnin ja tehtävästä riippuen haastattelukierroksia voi olla useita. Haastattelun tarkoituksena on selvittää puolin ja toisin, kuinka osaaminen, kokemus ja toiveet kohtaavat. Yritykseemme voit tutustua kotisivuillamme. Vastaamme myös mielellämme haastattelun aikana kysymyksiisi niin yrityksestä kuin työtehtävistäkin.
Pyydämme hakijoilta haastattelussa suosittelijoiden tiedot ja luvan olla yhteydessä heihin. Toisinaan apuna käytetään myös soveltuvuusarviointia, joiden tekemisessä käytämme Helsingissä sijaitsevaa psykologitoimistoa. Haastattelussa sinulle kerrotaan tarkemmin rekrytointiprosessin etenemisestä.
Henkilötietolain (523/99) 10§ mukainen rekisteriseloste Santander Consumer Finance Oy:n työnhakijarekisterille ›